● Team Management Portal · Business Guide

Manage your team's training — end to end

Everything a company administrator needs: buy courses, enrol staff, send keys, track progress and download certificates — without contacting support.

Getting started

Create your account

Your company account is created the first time you buy a course. From the store you choose a course, check out with your name, email and phone, and pay by card. You land in the portal with a key waiting and an invoice on file.

  1. Open the course store /irl/home and pick a category.
  2. Add a course to the basket and go to checkout /irl/payment/cart.
  3. Enter your details (phone required) and pay — your account is created.
  4. Your key appears in My Courses & Keys; your invoice appears in Orders.
Important: the name you enter is printed on the certificate and can only be changed later by the support team — enter it correctly the first time.

The Employer Dashboard

/irl/dashboard is your control centre. It shows live totals and lets you add and find people.

Team stats

Team Members, Online, Not Started, All Done and Certificates — at a glance.

Add people

Add Employee for one, Bulk enrol for many.

Find & filter

Search by name and filter: Not Started, All Courses Done, Has Certificates.

The team table lists each person's Joined, Last Active, name and Courses with their status.

Buying courses — three ways

Store

Browse by category at /irl/home, add to basket, GO TO CART.

Tariffs

Set a quantity per course at /irl/payment/tariff, then PAY.

Bundles

Buy 5-course packs at /irl/bundles — cheapest per seat.

All three routes end at the Basket and card payment. Once paid, keys land in My Courses & Keys and an invoice is created in Orders.

Buying flow: Store / Tariffs / Bundles → Basket → Pay → Keys in My Courses & Keys → Invoice in Orders.

Packages & pricing

€33
Single course key (no VAT)
€100
Bundle of 5 courses (€20 / seat)
3 yrs
Certificate validity

There are 5 compliance packs (each €100 for 5 courses, tagged HSA / HSE). Each card has BUY NOW to purchase and Activate to redeem a key from a pack you own.

BundleCourses
1Manual Handling · Asbestos Awareness · Fire Extinguisher · Working at Heights · Abrasive Wheels
2Manual Handling · Abrasive Wheels · Working at Heights · Fire Warden/Marshal · PPE
3Office Health & Safety · Fire Extinguisher · PPE · Workplace First Aid · Manual Handling
4Warehouse Safety · Workplace First Aid · Fire Warden/Marshal · Manual Handling · H&S Level 2
5Abrasive Wheels · Working at Heights · Workplace First Aid · H&S Level 2 · Fire Warden/Marshal

Activating a key

Go to My Courses & Keys /irl/payment/packages. The platform's own three steps:

  1. Find your course key in the list (status Unused).
  2. Tap Activate to start it yourself — or enter a colleague's email to Send it.
  3. Begin training right away — your certificate is issued the moment you pass.

Top cards track Total keys / Activated / Unused / Expiring soon. An activated key shows a STUDY button to continue any time.

Enrolling one employee

On the dashboard click Add Employee to open the Enrol User form. Enter their email (and name), choose the course, and send — they get an activation email and appear on your team.

Read the on-screen tips: spaces in emails are removed automatically; if someone is "already registered", don't re-register — send them a key from My Courses & Keys; if you can't find a person to add, use chat on WhatsApp.

Bulk enrol (many at once)

Click Bulk enrol. Upload a CSV/Excel file or paste a list — one person per line:

First name, Last name, Email, Phone  →  John, Smith, [email protected], +353871234567

Use Download CSV template to get the exact columns, then Load pasted list (or upload). The system validates and registers everyone at once.

Phone is required on every row. Numbers/Apple users should export to CSV first. Make sure you have enough keys for the whole list.

Sending & resending keys

Send a key

In My Courses & Keys, on an unused key enter the colleague's email and choose Send. They receive the activation email and start the course.

Resend a key

Open Sent Keys /irl/keysend — every key you've sent, who got it and when. Search by receiver, sender or course, then Resend the confirmation if someone didn't get theirs.

Rule of thumb: person has no account → Register / Add Employee. Person already has an account → Send a key. Email lost → Resend (never re-buy).

Tracking progress & status

The dashboard stat cards and filters tell you instantly who is Not Started, in progress, All Done, currently Online, and who Has Certificates. The team table shows each person's last activity and per-course status.

Weekly routine: filter Not Started, resend keys or nudge those people, then check Certificates for new completions.

Certificates

Your Certificates /irl/certificate tracks Certificates ready to download, Courses in progress and People with certificates. Search by name and download individual PDFs, or use Download all → on the dashboard to export every certificate at once.

Note: a certificate is issued only after the learner passes, and is valid for 3 years. Keep a dated "Download all" copy for inspections.

Orders & invoices

Orders /irl/payment/order lists every purchase — Purchase Date, Number, Amount, Status — with a PDF invoice to download per order. The order Number matches the Order number shown against each key, so you can reconcile keys to payments.

Profile & billing

Personal Profile /irl/profile holds your company/admin details. You can edit phone, company name, address, country, email and your password. The name is locked — to protect certificate accuracy it's changed only by support (via WhatsApp).

Billing runs through the store → basket → card payment, with all invoices retrievable from Orders. Buying bundles reduces the per-seat cost and lets you keep spare keys for new starters.

Fixing common mistakes

SituationFix
Colleague didn't get their key emailSent Keys → Resend (don't re-buy)
"Already registered" when enrollingSend them a key from My Courses & Keys instead
Name wrong on a certificateName is locked — message support on WhatsApp
Key won't activateCheck it isn't already Activated; confirm the right course
Bulk rows rejectedPhone is required; use the CSV template; fix column order
Overpaid on single keysCompare with Bundles (€20/seat) next time
No certificate yetIt's issued only after the learner passes

Frequently asked questions

How much does a course cost?A single course key is €33 (no VAT). Bundles are €100 for 5 courses (€20 per seat) — the cheapest option per person.
What's the difference between "Activate" and "Send"?Activate starts the course on your own account. Send emails the key to a colleague so they take it on theirs.
Register an employee vs. send a key?Register/Add Employee when the person has no account. If they already have an account ("already registered"), just send them a key.
Someone lost their activation email — buy a new key?No. Go to Sent Keys and Resend the confirmation.
How long are certificates valid?Three years. They're issued automatically the moment a learner passes.
Can I change a name on a certificate myself?No — names are locked to keep certificates accurate. Message support on WhatsApp and they'll correct it.
Where are my invoices?Orders → the PDF icon on each row. The order number matches each key's order number.
How do I enrol a whole team quickly?Use Bulk enrol: upload a CSV/Excel or paste "First, Last, Email, Phone" lines. Phone is required.